DOLLAR GENERAL SURVEY: Operating since 1939, Dollar General Corporation is an American chain of variety stores. The founder of the company was J.L. Turner and its main office is located at 100 Mission Ridge in Goodlettsville, Tennessee. The company has Mr. Michael M. Calbert as the Chairman of it and its CEO is Mr. Todd Vasos. There are several products sell by the company; for instance, you can find clothes, cleaning supplies, home decors, health and beauty products, aids, pet supplies, toys, grocery and seasonal items. With a total of 14,000 locations around the world, the company has assessed profits of 20.349 billion dollars.
By the year 1968, the company went into the public market under the name of Dollar General Corporation. From that year on, it has posted annual sales exceeding the $40 million and with a net income surpassing the $1.5 million. The actual headquarter was opened in the year 2000, only that year it generated $4 billion dollars in sales. By 2003, the company decided to get involved in the grocery market and it established Dollar General Market. The following year, Dollar General expanded its business into the Asian Market with a sourcing office in the city of Hong Kong. At the same time, movements in the management field were experimented during the years 2002 and 2003 generating great changes and multiple benefits for the group.
The transition to becoming a privately held company makes Dollar General evaluated each one of its location at the conclusion of its contract contrary to a model known as EZ Stores. This evaluation involved the conditions that the location should have in order to provide a better service to the customers. These conditions included a loading dock, garbage dumpsters, appropriate parking, and satisfactory productivity.
The 13th distribution center of the company was opened in San Antonio, Texas on June 6, 2012, with an investment of $100 million generating a 500 job positions. In its plan for the year 2018, the group is going to open 900 new stores. Adding this to a series of acquisitions of other business the year before, such as Dollar Express, a derivative from the Family Dollar-Dollar Tree deal; plus it became the sponsor of the Dollar General Bowl in 2016.
The group is comprised of Dolgencorp, Dollar General Global Sourcing, and Dollar General Literacy Foundation.
With all these subsidiaries and businesses involved in the group, Dollar General Corporation has as the main goal the satisfaction and well-being of its customers. To keep track of these levels of satisfaction, the group has implemented a series of surveys that can be answered on its website. The main objective of these surveys is finding out the views and opinions of the entire customers serviced by Dollar General
The application of these investigations had its origin in the increased completion in areas the group is involved. By using them, the company (as well as its competitors) is enhancing guest satisfaction and maintaining their existing clients instead of investing new resources in order to get new ones. According to the research done, the effort of conserving existing customers is a lot easier than getting new clients.
The participation in such surveys allows the clients to speak freely and with an open mind, which provides the company the opportunity to know precisely what the customers really think about the service provided. This knowledge of the satisfaction level of the client about products and services and thus the company gets opinions from the customers and takes action to improve the service it provides.
Dgcustomerfirst Dollar General Survey @ www.dgcustomerfirst.com
Like many other companies, Dollar General is in the need of knowing the likes and dislikes of regular visitors as well as those sectors that need to be improved. Due to the responses provided by people, the company has changed and expanded its list of options.
Besides that, the surveys are brief in their taking and the company asks very simple questions about the experience when visiting any of its locations. All the information provided is kept confidential and it will help Dollar General in its better development.
Also, the group gives the opportunity to clients to enter into sweepstakes in order to get a million dollars as a prize. To participate in such contest it is necessary the purchase of a product in one of the stores that confirm the group and the receipt to prove it. To take part in this particular survey, the following requisites are needed:
- Being 18 or older
- Access to internet, through a computer or a smartphone, with an e-mail account.
- A resident of the United States.
Furthermore, in case of winning the sweepstakes, the fortunate person has to take part of all the possible publicity involved in the situation by signing and returning a Document of Eligibility and a Liability and Publicity Release, as well as a W-9 Tax Identification. This has to be done within 10 days of being named the winner. All taxes are totally under the prize winner responsibility.
To participate in this survey sweepstakes, the following steps have to be taken:
- Visit the official website by using a smartphone or a computer
- Select the language you want to answer the survey.
- Enter the seven-digit code appearing in the receipt given at the store as well as the time of the visit, also visible in the receipt.
- Answer the questions that appeared in the survey carefully according to the experience you had with the Dollar General Store.
- Once the survey is totally answered, it is time to enter all the personal information asked on the page to give the company the chance to contact you in case of getting the big prize.
- At the completion of the survey, a Dollar General Coupon may be also given to using it the next time you visit the store again.